Delete your Twaken account

You can delete your Twaken account and the data stored with it at any time. It’s permanent and can’t be undone.

In the app (quickest)

1. Open Twaken and go to the Me tab.
2. Tap the gear for Settings.
3. Scroll down and tap Delete my account, then confirm.

Your account is deleted straight away and the app goes back to its welcome screen.

Without the app

If you’ve uninstalled Twaken or can’t open it, email dev@twaken.com with the subject “Delete my Twaken account”.

• If you added an email to your account: send the request from that address. We’ll confirm and delete within 30 days, usually much sooner.
• If you never added an email: your account is tied to the phone it was made on, so we can only find it with details you give us: your display name, and the name or code of a buddy, group or class you were in. Without a match we can’t safely delete it. Reinstalling the app on the same phone often restores access, and then you can delete it in Settings.

What is deleted

• Your account and sign-in: user ID, display name and email address.
• Your alarms, wake-ups, streaks and the routine items shared with your crew.
• Your buddy and group memberships. A buddy link ends; a group you organise passes to its longest-standing member.
• Your gym class bookings and attendance. If you own a studio in Studio mode, the studio and its classes are deleted too.
• Your push notification token.
• Your customer record at RevenueCat, our purchase processor.

Journal, gratitude and top-3 notes never leave your phone; deleting your account or uninstalling the app removes them.

What is kept

Deleted data goes from our live database at once and drops out of backups within 30 days. Records of payments that Google Play or the App Store hold are theirs, under their own policies. Where the law requires us to keep financial records (for example for tax), we keep only those, for up to six years.

See also our privacy policy.