Terms of use
These terms are the agreement between you and Saki Labs Ltd (“we”), the company that makes Twaken. By using Twaken you agree to them.
Using Twaken
- You must be 18 or over to use Twaken.
- Keep your phone’s notification and alarm permissions on, and don’t let battery saving stop the app. Twaken can only ring if your phone lets it.
- Alarms are best effort. We work hard to make Twaken reliable, but phone settings, battery saving, updates or a flat battery can stop any alarm app. For anything you can’t afford to miss — a flight, an exam, medication — set a second alarm as a backup.
Buddies, groups and gyms
- Only pair with people you know and trust. Your buddy or group sees your name, when you get up, your streak and anything you choose to share.
- Nudges are for friendly encouragement. Don’t use them, or names, to harass anyone. We may limit or remove accounts that do.
- If you join a gym class, that gym sees your attendance for its classes. The gym is responsible for how it uses that information.
Guided activities
Breathing, yoga, workouts, cold splash and other activities are general wellbeing guidance, not medical advice. Check with a doctor before starting new exercise if you have a health condition, injury or are pregnant. Stop if anything hurts or you feel unwell. Skip breath-holds and the cold splash if you have a heart or blood-pressure condition.
Twaken Pro
- Twaken Pro is a subscription (monthly or yearly) or a one-off lifetime purchase, bought through Google Play or the App Store. Prices are shown in the app before you buy.
- Subscriptions renew automatically until you cancel. Cancel any time in your Google Play or App Store subscriptions; Pro stays on until the end of the period you’ve paid for.
- If a plan includes a free trial, you won’t be charged if you cancel before it ends. Otherwise the first payment is taken when the trial ends.
- One person’s plan shares Pro with their crew: the Duo plan covers a buddy pair, and the Squad plan covers a group of up to 8. Shared Pro ends if the plan ends or the person paying leaves the crew.
- Refunds are handled by Google Play or Apple under their refund policies. Your statutory rights as a consumer are not affected.
Your account
You can delete your account at any time (see twaken.com/delete-account). We may suspend or close an account that breaks these terms or puts other users at risk, and will tell you why unless the law prevents it.
Our responsibility to you
We provide Twaken with reasonable care and skill. We aren’t responsible for losses that weren’t foreseeable, for business losses, or for problems caused by your phone, its settings or services we don’t control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
Changes and law
We may update these terms; if a change matters, we’ll tell you in the app first. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring proceedings in your local courts.
Contact
Saki Labs Ltd, 8 Starling Close, Nottingham, NG2 7UZ · dev@twaken.com