Privacy policy
Twaken is an alarm and morning-routine app. We collect only what the app needs to work: to ring your alarm, keep your streak, and let a buddy or group know when you’re up.
Who we are
Twaken is provided by Saki Labs Ltd, a company registered in England and Wales (company number 16663713), registered office 8 Starling Close, Nottingham, NG2 7UZ. We are the controller of your personal data under UK data protection law. Contact us about anything in this policy at dev@twaken.com.
What we collect
| Data | Why |
|---|---|
| Account: a random user ID created when you first open the app; the display name you choose; your email address if you add one | To run your account, show your name to your buddy or group, and let you sign in on a new phone |
| Alarms: times, days, time zone and wake-up missions | So the server knows when your alarm rang and can alert your buddy if you don’t get up |
| Wake-ups and streaks: when you finished your mission, missed alarms, nudges sent and received | Streaks, weekly recaps and buddy alerts |
| Routine items you choose to share with your buddy or group, and whether you did them | So your crew can see and cheer you on |
| Buddies, groups and classes: which crews and gym classes you joined, and your class attendance | Pairing, group watch rotation, and class check-ins |
| Push token: an identifier for your phone from Google or Apple | To deliver buddy alerts, nudges and reminders |
| Subscription status: whether you have Twaken Pro, which plan, and until when | To unlock Pro for you and your crew |
What stays on your phone
Journal, gratitude and top-3 notes, private photos taken as habit proof, guided-session history and app settings are stored only on your phone. We never receive them. The camera is used only to scan QR codes and take those private photos; images are not uploaded.
What we don’t do
No ads, no selling or renting of your data, no tracking across other apps or websites, and no location tracking.
Who can see your data
- Your buddy or group: your display name, whether you got up on time, your streak, and the routine items you chose to share.
- Your gym (if you join a class): staff of that studio see your name, bookings, attendance and whether you seem to be dropping off, so they can encourage you.
- Service providers who run parts of Twaken for us, under contract and only on our instructions:
- Supabase (database, sign-in and server functions)
- RevenueCat (managing subscriptions)
- Google Play and Apple App Store (payments; they act under their own privacy policies)
- Expo and Google Firebase Cloud Messaging (delivering push notifications)
- Our email provider (sending sign-in codes)
Some of these providers process data outside the UK, including in the United States. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to protect your data.
We may also disclose data if the law requires it, or to protect the safety of our users.
Our legal bases
- Contract: to provide the app and the features you ask for, including Pro.
- Legitimate interests: to keep Twaken secure, prevent abuse (for example, nudge spam) and fix problems.
- Consent: for notifications, which you can turn off in your phone’s settings.
- Legal obligation: to keep financial records where the law requires.
How long we keep it
We keep your data while you have an account. When you delete your account, it is removed from our live database straight away and drops out of backups within 30 days. Financial records we are required to keep are held for up to six years.
Your rights
You can ask to access, correct, delete or receive a copy of your data, and to object to or restrict how we use it. You can delete your account at any time in the app (Me → Settings → Delete my account) or by following the steps at twaken.com/delete-account. Email dev@twaken.com for anything else; we reply within one month.
If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk. We’d appreciate the chance to put it right first.
Children
Twaken is not intended for anyone under 18, and we don’t knowingly collect data from children. If you believe a child has created an account, email us and we will delete it.
Security
Data is encrypted in transit. Access to the database is restricted so each person can see only their own data and what their crew or gym is meant to see.
Changes
If we change this policy in a way that matters, we’ll tell you in the app before it takes effect. The date at the top shows when it last changed.